The New York State
Department of Public Service (DPS) and Consumer Advocate are seeking public
comment regarding alleged billing, meter reading, and customer
service issues affecting customers of New York State Electric and Gas
Corporation (NYSEG) and Rochester Gas and Electric Corporation (RG&E).
NYSEG and RG&E (collectively, the Companies) serve customers in 46
counties in upstate and western New York.
To ensure full public
participation, the Public Service Commission will hold virtual public
forums on January 31, 2023, and in-person forums on February 1,
7, and 8, 2023 to solicit input and comments from your community
regarding the issues. Any person wishing to provide a comment at the
virtual forum must pre-register electronically or call 1-800-342-3330 to
register by phone. Speakers will be called in the order in which they
registered. Any participant not able to log in to the forums electronically
may participate by phone.